Frequently Asked Questions
Everything you need to know about your Tom's Trunks order.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a more comfortable, relaxed fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small processing fee.
Are your products sustainably made?
Yes, we prioritize eco-friendly materials and ethical manufacturing processes. Our trunks are crafted from organic cotton and recycled fibers to minimize our environmental footprint.
How should I care for my Tom's Trunks apparel?
To maintain quality, we recommend machine washing cold with similar colors and air drying. Avoid bleach and high-heat tumble drying to preserve the fabric's integrity.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.